You will receive a non-binding offer by 10 a.m on the next working day

You will receive a non-binding offer by 10 a.m on the next working day

Complaint

We regret that you are experiencing difficulties with the delivered engine. Please have either yourself or your installation workshop complete this form in full. Afterwards, we will contact you as soon as possible.

! Please note that you will need to provide the following proof (photo/document), among others:
– Proof of installation invoice
– Proof of defect
– Proof of mileage

Fair-Motors Complaint Department
Tel: 033769 849492 (9 AM – 12 PM)
Email: complaints@fair-motors.com

Reklamation-Formular

Customer Data

Please enter the offer number that appears on the offer, pro forma invoice, and final invoice. It starts with "MSV-".

Complaint

Engine doesn't fit?

You or your specialist workshop have followed our installation instructions.
There are some details regarding the oil pan & valve cover and attached parts.
Please show us the differences between your old engine and our delivered engine using photos.

Maximum file size: 268.44MB

Engine delivery is incomplete?

You or your specialist workshop have followed our installation instructions.
There are, among other things, some specifications regarding the oil pan & valve cover and attached parts.

Maximum file size: 268.44MB

Upload images that show the problem.

Engine is defective / Issues during installation

Maximum file size: 10MB

You or your specialist workshop have followed our installation instructions (link).
There are, among other things, some specifications regarding the oil pan & valve cover and attached parts.
Has your workshop checked the timing?
For example, the timing chain can jump during transport.
(Please have this confirmed by the installation workshop.)
Have all gaskets that do not require marked screws to be loosened been replaced?
including valve cover, oil pan, timing cover, housing cover, crankshaft & camshaft seal(s)
(Please have this confirmed by the installation workshop.)
What type of engine did you purchase from us?
Have you replaced the timing chain/timing belt set (including tensioner and guides)?
Enter "0" if you have not driven with the engine yet.

Maximum file size: 10MB

0 of 6000 max characters

Maximum file size: 268.44MB

E.g., photos/video of the damage, compression test, OBD errors, workshop report, etc.
Reason for purchasing our replacement engine? What was the original damage to your OLD/DEFECTIVE engine (BEFORE installing OUR REPLACEMENT ENGINE)
Multiple selections possible. Your information on the original damage helps with remote diagnosis.

Thank you for taking the time to provide all the information!

Our claims department will get in touch with you as soon as possible.